Title: Support Helpdesk Ticket System Lite Author: M. Ali Saleem Published: اپریل 24, 2020 Last modified: اکتوبر 6, 2026 --- Search plugins ![](https://ps.w.org/ticket-help-desk-system-lite/assets/banner-772x250.png?rev= 2290882) ![](https://ps.w.org/ticket-help-desk-system-lite/assets/icon-256x256.png?rev=2290882) # Support Helpdesk Ticket System Lite By [M. Ali Saleem](https://profiles.wordpress.org/zinger252/) [Download](https://downloads.wordpress.org/plugin/ticket-help-desk-system-lite.zip) * [Details](https://bcc.wordpress.org/plugins/ticket-help-desk-system-lite/#description) * [Reviews](https://bcc.wordpress.org/plugins/ticket-help-desk-system-lite/#reviews) * [Installation](https://bcc.wordpress.org/plugins/ticket-help-desk-system-lite/#installation) * [Development](https://bcc.wordpress.org/plugins/ticket-help-desk-system-lite/#developers) [Support](https://wordpress.org/support/plugin/ticket-help-desk-system-lite/) ## Description Host a complete helpdesk and support ticket system on your WordPress site. Multi Helpdesk lets companies join your site and run their own support desks – each with its own branding, agents, customers and ticket queue. #### General * Modern React powered helpdesk front-end (single page app) * Fully responsive on desktop, tablet and mobile * Unlimited companies / helpdesks on one WordPress install * Optional company subdomains * 6 colour theme presets (Default, Ocean, Forest, Sunset, Royal, Slate) * Changeable helpdesk name and front-end URL slug * Usage documentation * Developer documentation (REST API) * Extendable with hooks and filters * Optional legacy PHP themes (Blue-Line, Core-UI, Style) #### Ticketing * Ticket statuses: Opened / Closed * Action statuses: Un-Answered / Answered / Solved * Assign tickets to agents * Departments per ticket * Search, status filters and pagination * Bulk delete * 1 to 5 star customer ratings * File attachments on tickets #### Company Admin * Create unlimited helpdesks * Configure the support homepage (introduction and FAQ, HTML allowed) * Configure departments * Configure extra notification recipients * Configure tickets per page * Add and remove agents by email * View, block and unblock customers (with reason) * Reply to tickets and assign them to agents * Set ticket status and action status * Per-company custom CSS and JavaScript * 12 editable email notification templates with short tags * Full company settings panel #### Admin Panel Demo #### Public and Customer * Public ticket submission (guest or logged in) * Company introduction and FAQ accordion on the ticket form * Self registration and login * Customer dashboard with ticket statistics * My Tickets list with search, status filters and pagination * Ticket detail with the full conversation thread * Solve and rate resolved tickets * Profile management (display name and password) #### Customer Panel Demo #### Agent * Agent dashboard * Reply to and close tickets * View and manage customers * Profile management #### Dashboards and Statistics * Admin dashboard with total, new, opened, closed, un-answered, answered, solved and rated counters * Unassigned ticket counter * Recent tickets list * Agent and customer totals * Per-agent ticket statistics #### Limits and Access Control * Optional limits for helpdesks per user, and tickets, agents and customers per helpdesk (0 = unlimited) * Admin Only Creation mode – restrict helpdesk creation to WordPress administrators * Role based access: WordPress administrator, company admin, agent, customer, guest * Cookie and nonce REST authentication * Per-company data isolation #### Coming Soon – Pro Upgrade The Pro upgrade is in active development. It will unlock: * Notifications – SMS, WhatsApp, Slack, Microsoft Teams, Telegram, Discord, web push and premium email delivery (SendGrid, Mailgun, Amazon SES, Postmark) * Branded HTML emails and fully editable notification templates * Automation – escalation alerts, auto-close for stale tickets, follow-up reminders and daily or weekly digests * Knowledge base – per-company articles, categories, search, suggested articles and helpful voting * Chatbots – a no-code FAQ chatbot builder plus an AI chatbot trained on your knowledge base * AI assistant – automatic triage, reply suggestions, conversation summaries, sentiment detection, translation and duplicate detection * Integrations – WooCommerce, Easy Digital Downloads, Zapier, CRM sync and issue trackers * Reporting – advanced ticket and agent reports, CSAT surveys and scheduled exports Upgrading preserves all existing tickets, customers, agents and settings. [Get Pro](https://webostock.com/market-item/multi-helpdesk-ticket-system-pro/31392/) ## Installation 1. Upload the plugin folder to the /wp-content/plugins/ directory, or install the ZIP through Plugins > Add New > Upload Plugin. 2. Activate the plugin through the Plugins screen in WordPress. 3. Go to Helpdesks > Configure Helpdesks to set the helpdesk name, the front-end URL slug, the colour theme and any usage limits. 4. Visit YOURSITE.COM/company/ (or the slug you configured) to open the helpdesk front- end. 5. Create your first helpdesk, then add agents and manage customers from the company admin panel. ## FAQ ### How do i view the support helpdesk By default YOURSITE.COM/company displays the helpdesk homepage. You can change the URL slug from Helpdesks > Configure Helpdesks. ### How many agents and tickets can i create As many as you like. Limits are optional and configurable – set a limit to 0 for unlimited. ### Does the helpdesk use my WordPress theme The helpdesk front-end is a self-contained single page app, so it looks and behaves the same on any WordPress theme. ### Can i change the colours Yes. Pick from 6 built-in colour themes (Default, Ocean, Forest, Sunset, Royal, Slate) in Helpdesks > Configure Helpdesks. ### Why should i buy the Pro version The Pro upgrade is coming soon and will add SMS and chat notifications, a knowledge base, chatbots, AI powered replies and automation. Existing installations upgrade without losing data. ## Reviews There are no reviews for this plugin. ## Contributors & Developers “Support Helpdesk Ticket System Lite” is open source software. The following people have contributed to this plugin. Contributors * [ M. Ali Saleem ](https://profiles.wordpress.org/zinger252/) [Translate “Support Helpdesk Ticket System Lite” into your language.](https://translate.wordpress.org/projects/wp-plugins/ticket-help-desk-system-lite) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/ticket-help-desk-system-lite/), check out the [SVN repository](https://plugins.svn.wordpress.org/ticket-help-desk-system-lite/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/ticket-help-desk-system-lite/) by [RSS](https://plugins.trac.wordpress.org/log/ticket-help-desk-system-lite/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 5.0.0 * Rebuilt the helpdesk front-end as a modern React single page app * New native settings screens: Helpdesks > Configure Helpdesks and Helpdesks > Envato * 6 colour theme presets * Responsive layouts across every screen * Usage limits for helpdesks, tickets, agents and customers * Admin Only Creation mode ## Meta * Version **5.0.0** * Last updated **1 week ago** * Active installations **10+** * WordPress version ** 4.6 or higher ** * Tested up to **7.1.3** * PHP version ** 7.4 or higher ** * Language * [English (US)](https://wordpress.org/plugins/ticket-help-desk-system-lite/) * Tags * [helpdesk](https://bcc.wordpress.org/plugins/tags/helpdesk/)[support](https://bcc.wordpress.org/plugins/tags/support/) [support system](https://bcc.wordpress.org/plugins/tags/support-system/)[ticket](https://bcc.wordpress.org/plugins/tags/ticket/) [ticket system](https://bcc.wordpress.org/plugins/tags/ticket-system/) * [Advanced View](https://bcc.wordpress.org/plugins/ticket-help-desk-system-lite/advanced/) ## Ratings No reviews have been submitted yet. [Your review](https://wordpress.org/support/plugin/ticket-help-desk-system-lite/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/ticket-help-desk-system-lite/reviews/) ## Contributors * [ M. Ali Saleem ](https://profiles.wordpress.org/zinger252/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/ticket-help-desk-system-lite/) ## Donate Would you like to support the advancement of this plugin? [ Donate to this plugin ](https://webostock.com/market-item/multi-helpdesk-ticket-system-pro/31392/)